Mission Statement

The Livermore Automall is proud to be part of the Umansky Auto Group

The mission of Umansky Automotive Group is to deliver world-class customer service, offer a luxury experience to our clients and provide support and leadership to the communities in which we serve.

OUR COMPANY CULTURE

We Thrive On Customer Service and Employee Growth

At Umansky Automotive Group, we know that our reputation is a direct result of the loyalty, commitment, integrity and continued efforts of our employees. Our diverse, highly skilled team represents many countries and languages from across the globe. This dynamic team combined with a supportive work environment facilitates and enables each employee to achieve his or her personal best – and the best for results for our clients.

The company is committed to providing quality working conditions, competitive wages and benefits, and open communications. We also place a particular emphasis on developing and training future leaders of our company, striving to grow from within wherever possible.

World-Class Experience

Delighting Our Customers Through Commitments to High Values & Emerging Technologies

When customers walk through the doors of a Umansky Automotive Group dealership, they are not only immediately impressed with the friendliness of the staff, but they are instantly aware that they have entered a store that values high standards, premier designs, and the latest technology.

Customer Satisfaction

Top Rated Experience

Customers are the most important people in the business, whether we deal with them in person or by phone or social media.
Customers are not dependent on us. We are dependent on them.
Customers are not an interruption of our work. They are the purpose for it.
Customers favor us with their patronage. We are not doing them a favor by serving them.
Customers are an essential part of our business. They are not outsiders.
Customers are not statistics. They are human beings with feelings and emotions like our own.
Customers are deserving of the most courteous and attentive treatment we can give them.
Customers are the lifeblood of our business.

ALL FIVE LIVERMORE AUTOMALL DEALERSHIPS RECOGNIZED AS CARFAX TOP-RATED DEALERS

Every year, CARFAX honors dealerships across the nation for their exceptional service based on our verified customer reviews. The average rating for the 2024 CARFAX Top-Rated Dealers was an impressive 4.6 out of 5 stars based on verified consumer reviews.

"We applaud the dealers who have exceeded expectations and have established a strong foundation of trust and transparency with their customers," said Gregg Cleary, Chief Revenue Officer at CARFAX. "With 7.8 million verified ratings and reviews, our Top-Rated distinction is awarded based on customer feedback. We strive to support consumers in their big purchase and want to provide continued help in their servicing needs, connecting them to the nation’s most trusted and highly regarded dealers."

The Livermore Automall is proud to receive this recognition for Audi Livermore, Jaguar Land Rover Livermore, Livermore Honda, Livermore Subaru & Porsche Livermore.

Recognition for each dealer as a 2024 CARFAX Top-Rated Dealer can be found on the CARFAX Vehicle History Reports the dealership provides to its customers.