Mission Statement

The Livermore Automall is proud to be part of the Umansky Auto Group

The mission of Umansky Automotive Group is to deliver world-class customer service, offer a luxury experience to our clients and provide support and leadership to the communities in which we serve.

OUR COMPANY CULTURE

We Thrive On Customer Service and Employee Growth

At Umansky Automotive Group, we know that our reputation is a direct result of the loyalty, commitment, integrity and continued efforts of our employees. Our diverse, highly skilled team represents many countries and languages from across the globe. This dynamic team combined with a supportive work environment facilitates and enables each employee to achieve his or her personal best – and the best for results for our clients.

The company is committed to providing quality working conditions, competitive wages and benefits, and open communications. We also place a particular emphasis on developing and training future leaders of our company, striving to grow from within wherever possible.

World-Class Experience

Delighting Our Customers Through Commitments to High Values & Emerging Technologies

When customers walk through the doors of a Umansky Automotive Group dealership, they are not only immediately impressed with the friendliness of the staff, but they are instantly aware that they have entered a store that values high standards, premier designs, and the latest technology.

Customer Satisfaction

Top Rated Experience

Customers are the most important people in the business, whether we deal with them in person or by phone or social media.
Customers are not dependent on us. We are dependent on them.
Customers are not an interruption of our work. They are the purpose for it.
Customers favor us with their patronage. We are not doing them a favor by serving them.
Customers are an essential part of our business. They are not outsiders.
Customers are not statistics. They are human beings with feelings and emotions like our own.
Customers are deserving of the most courteous and attentive treatment we can give them.
Customers are the lifeblood of our business.

LIVERMORE HONDA, LIVERMORE SUBARU & AUDI LIVERMORE NAMED CARFAX TOP-RATED DEALER

Three dealerships at the Livermore Automall (Livermore Honda, Livermore Subaru & Audi Livermore) have earned the distinction of a CARFAX Top-Rated Dealer. This is the fifth year CARFAX is celebrating dealerships around the country for exceptional customer service based on verified reviews. The 2023 CARFAX Top-Rated Dealers received an average of 4.7 stars out of a possible five.“These dealers have been recognized by CARFAX consumers as the best of the best when it comes to building trust and transparency,” said Gregg Cleary, CARFAX Vice President of Dealer Business.

“They truly set the bar high for customer care. CARFAX has more than 5.4 million verified ratings and reviews, and dealers earn the Top-Rated distinction strictly from that verified feedback. We want to make it easier for people looking to buy or service a car to know they’re in good hands.”

You can look for 2023 CARFAX Top-Rated Dealer recognition on the CARFAX Vehicle History Reports these dealerships provide to their customers.